[Resolved] Fedex — No delivery and no answers | |||||
A month ago i sent 3 boxes from Mumbai to France with Fedex. i was promised 7 days maximum delivery. It's been a month and not one has arrived. First they waited two weeks to tell me that something was wrong with my address. It's not. After this they try to ask me for 2000rps more for each box to be delivered at my (not wrong anymore) address, wich i denied because the terms were clear. Finnaly one box came to france and they gave me a tracking number, it says delivered the 02/03/2017 at my house and it was not. The courier called my friend to deliver it(i was still in India) and at the moment he was not home so they arranged themselves to another day and nothing more, no news, no calls and no parcel delivered. Except in fedex site, there it has been delivered. I keep calling, messaging, etc etc, and all i get is "your parcel will be monday afternoon at your address" today's tuesday and still no parcels. Now they ask me again to wait until friday but i have enough. Also, in the parcel from wich i have the tracking number it says 14kg. the less heavy box weighted 17, 800kgs. You want to see that on top of everything they are theeves too? unbelievable... I'm contacting a lawyer to see the actions to take, but i'm loosing money and i want it back, i want a full refund, this is only fair in case of contract not beeing fullfilled. My avocate is taking the necessary measures but i want a record of this. It's really patetic all this. i understand now why the bankrupcy and all the thousands of complaints i see over the net. Shame on you Was this information helpful? | |||||
May 9, 2017 Complaint marked as Resolved FedEx customer support has been notified about the posted complaint. Verified Support Mar 14, 2017 FedEx Customer Care's response Dear Customer, We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you. Regards, FedEx Express Verified Support Mar 14, 2017 FedEx Customer Care's response Dear Customer, Please share your AWB number and contact details for us to get in touch with you. Regards, FedEx Express | |||||
Add a Comment | |||||
44%
Complaints
1459
Pending
0
Resolved
631
View all 1459 FedEx reviews & complaints
+91 22 2571 4444 [Customer Care]
2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
View all FedEx contact information
Post your Comment