Fedex — Not able to upload KYC

Hello,

AWB:[protected]

I have a shipment coming from US to India, which requires KYC documents to be submitted for customs clearance. I submitted my KYC documents initially and they were rejected. I am asked to reupload the new documents to the KYC portal. However I am unable to reupload the new documents on the KYC portal.

When attempting to reupload, it shows an error message "Kyc document should be in Incomplete status". When I call customer care, they say that the old rejected documents are still in audit phase, so I need to wait until audit is complete to reupload. However, it has been more than 24 hours since the old KYC documents are in audit phase and my inability to reupload new documents is delaying my delivery date.

My request is for the old KYC documents to be audited as soon as possible so that I can reupload a fresh set of new KYC documents. Thank you