FedEx Complaints & Reviews

With reference to above subject, we are following it up with HDFC Bank for making our import supplier Payment. Payment of our supplier hold by HDFC Bank due to unavailability of BOE in RBI Portal. then we follow with dhl courier company & ECCS Team.
ECCS Team confirmed that CBE has been transmitted to IDPMS of RBI.
ECCS Team informed us that this matter is pending on RBI Side.
Please see the below mail of ECCS Team.

Dear Sir/Madam,
Greetings!
We thank you for writing to us.
In continuation to our previous reply, please be informed that the concerned CBE has been transmitted to IDPMS of RBI.
Please feel free to contact us in case of any courier-related query under ECCS.

Please give some attention towards our Matter &
take necesary action for the same.

Thanks & Regards
Vikas
Mob No : [protected]
Mail ID : [protected]@specialspringindia.com

Driver FAILED to pick up from MacArthur Blvd NW Atlanta GA 30318 dropbox where my shipment -- that absolutely positively needed to get there overnight -- was dropped WELL before posted pickup time of 6pm and Pickup Not Made was clearly evident on the box. INSTEAD driver picked up dropbox contents on Friday 24 HOURS LATER -- too late for Overnight delivery -- creating a 3 DAY SHIPMENT DELAY for important documents contained therein.. I demand a full refund of charges for this package since it absolutely, positively DID NOT arrive "overnight" due to your FedEx driver's laxity in picking up from this dropbox.

Dear Officer Concerned,

My name is Keerthanaa Nandagopal and on 29th July 2022 I have sent 2 parcels with AWB[protected] and[protected] from Krakow, Poland to Chennai, India through FedEx. I'm just a student and after completion of my studies I had sent my used goods through your courier service to my native Chennai, India.

Since then I have been contacted by several FedEx executives for the documents regarding KYC and other formalities which I have submitted on time to all of them. There was no delay at my end. If needed I can forward all the mails received by my me and my mother (receiver) and also our subsequent replies for your reference. I was also advised to change my AWB number from courier to cargo, which I did. I was not once informed about import duties during the entire period.

At the time of booking, your agent at Krakow, Poland asked me about the contents of the parcel and he filled the necessary details and did not mention anything about import duties. Nothing in regards to the query sent by yourself and your colleagues were asked at the time of booking. I was uninformed about your protocols and paper works at the time of booking.

The total invoice value of the parcel is 1806.85 INR and 1720.93 INR and the import duty charged is nearly 13, 000 INR and 4000 INR respectively. The parcels is full o[censored]sed goods and I request you to consider this case as change of home and relieve me from the import status considering my student status and the parcel is not for commercial purpose.

I emailed your executive regarding the same and the case was registered under ref noC[protected]. I requested them to consider this as home change which is duty free according your website. The person in charge was just replying the complaint is forwarded but neither once I was offered a solution. The last email again mentions that I have to pay the duty without giving heed to any of my claims. The process was not handled speedily and now I am asked to pay warehouse charges along with import duty after undergoing trauma due to the negligence and slow pace of work from your side.

Having full faith in your shipment services I was willing to use your services. This ongoing process is tedious and hectic for me. The parcel consists of few leftover groceries which I am sure would have been decayed by now due to your delay. It also consists of lot of my books and notes from my education there which is o[censored]tmost importance to me. Against the promise of delivery within 7 to 10 days, it has been nearly 2 months, hence I request to do the clearance without levying any additional duty charges, as soon as possible.

Thank you

Kind regards
Keerthanaa Nandagopal

FEDEX AWB #[protected]
We are manufacturing traps for farmers in India and the time is critical. The shipment is received via priority from China on the 4th Nov 2022. There has been no update from FedEx except we have escalated the issue. The parts are stuck in the custom and this is not the first time we have imported these parts which are bulb holders. FedEx has been extremely cooperative by answering the calls and giving different complaint and tracking numbers but nothing concrete as to when the shipment will be delivered. Extreme losses are faced in multiple lacs by us and the farmers of which they have no concern at all. Email reply with specific times for a call back has been just to get the customers off their backs. I do not know if this is the FedEx way or just the India office which is extremely inefficient and unprofessional in their approach.

Horrible experience from the Fedex side. I was supposed to receive a package on October 26th, 22 from the US. The package had been received at the Kochi hub for the last 2 weeks as well.
FedEx has attached the wrong company name to our customs duty invoice and I had to talk with multiple people and file an official complaint with them to get some kind of response. The current status of the complaint is that they have forwarded it to the amendment team and it will take 15 days for them to make this small change.
And in between that, it seems that the delivery team's deadline is up and they are sending the package back to the sender. According to the delivery team, they were waiting on me to make payment and so their deadline passing must be a consequence of our delay. Clearly, here the error was made from Fedex's side.
It is almost like they do not have ways for internal communication as well. I don't get responses to my emails and the only response I get when I call is that they will get back to me. It feels like they are researching ways to delay our packages.
The AWB number is[protected].

10/20/2022
Re: Tracking #[protected] Case # C82107444

I am writing this to explain how this shipping is being handled.

This is a gift I purchased (wristwatch /band) from USA for a family member in India. This is not a commercial item.

After going through KYC requirements I realize it is not worth using FEDEX for international shipment as it was already taking so long and FEDEX India team was taking it's sweet time and could not help me in delivering this shipment.

Si I requested RETURNING of this shipment back to me and went through the steps necessary including agreeing to PAY the shipping charges for shipment back to USA( to me/Shipper).

This was almost 2 weeks ago. I have still not gotten any legible answer. Instead getting help, I'm threatened that I would be charged for Warehouse/custom charges for a shipment that was never delivered.

This is unreasonable.

I really need some meaningful help. Or I would not hesitate to pursue actions that is available here in USA.

So please HELP resolve this asap.

Thanks,

Jaymal R. Patel

I receive food delivery (approximately 30pounds) every tuesday. Since beginning ref 1 has requested package to back/side door. Carport. As there is no Sunshine there. However like clockwork every Tuesday it sits at my front door in the sun and heat. Are they incapable of reading or just don’t care? Either way FedEx is the only option I’m allowed for this package or i would have changed it initially due to plenty warnings about drivers not being considerate of packages. If its not remedied I’m putting nails where they park truck.

Trk no[protected]

Its been so delay and fedex is sleeping
more than 15 days no status update.

Our tracking no.[protected], please contact us quickly to help us deal with custom clearence. we contact fedex, but no reply

My package is stuck on customs sofia bullgaria truck number is[protected]
Fedex in albania is contacting bulgarian fedex but they dont have email them back and my package is stuck there and we dont knoe there it will come or if will come the package is clear

Dear sir, I have submitted all the forms required for kyc, but I haven't gotten a response if the kyc documents were in order. Every time I track my package it says 1.A specialized form/statement is required for clearance from the recipient, but I haven't gotten any mail about missing documents.

What does it mean and what am I supposed to do ?

Do I need to give more documents for the clearance? Let me know if i have to do something for that. Does this happen every time

Dear sir,

I'm from INDO-MIM PVT LTD, we made a phone call and booked export shipment under customer FedEx account, FedEx allows Delhivery to collect.
They collected on 17 aug 2022, and handovered to FedEx office in Hyderabad on 25th August, there after their is no information about the shipment

FedEx people didn't investigating properly

I have shipped my courier on 17 august from india to Canada and my courier is to be delivered on 26 august but it is still in transit (delayed) and there is no any reply from company also so here after many time contacting them i am filling case regarding them

My package arrived from the US on 25th August. Since then it has been stuck in Bangalore customs. It has been more than a week, even though standard clearance time is said to be 24 - 48 hours. On the FedEx site, it says clearance delay. On the ECCS site, it says CBE not filed.

I have called the customer support team but they just say to wait a little longer. The package is a wedding ring for my husband and the ceremony is in 10 days. I submitted all the required documents the day they asked me for it.

Requesting you to look into it and release the package at the earliest. Would like some communication from the FedEx team on the exact status. My AWB number is[protected]

Pls give us an update on this shipment. IT has been delayed since 23rd august, Pls deliver asap and update

I had arranged a courier from Pune to United Kingdom through my vet doctor for my pet's titre test containing his blood sample.

Till today the package is in a fedex location nearby to delivery address in UK, even after so many follow ups there is no response.

trackingnumber :[protected]

Contact person : Jairaj

Location to deliver : Animal and Plant Health Agency
Woodham Ln, Addlestone KT15 3NB,
United Kingdom

I have submited all the kyc documents the site asked for and my product is stucked at customs clearance for 3 days now, why is this happning this is delaying my package. Tracking number is[protected]

Respected Sir,

After several successful hurdles of KYC compliance we are waiting for the delivery of goods with since the 22nd Aug 22 is lying at FEDEX Bhiwandi godown in Mumbai, the customer care representative - Associate Ms.Sushila Rane just provides us false promises that the goods will be delivered but, till date nothing has been delivered yet. Even after suggesting that we will self collect the shipment and her confirmation for the same we have not received the address for self collection neither has the goods been delivered to us. Our supplier in Italy choose FEDEX as they have an account with FEDEX but its seem that India FEDEX team is not bothered about the reputation of the same.

Our shipment is important for us and its been over 20 days now, what do we do and whom do we approach now?

Kindly look into the matter and advice.

Feroz khan
Colori Interior System

Tracking number :[protected]
pls note that this shipment has not been delivered since 25th aug . there are no updates
pls reply asap

Our Shipment No.[protected] which is arrived from US to Hyderabad, we are appreciating your support towards custom clearance and everything. apart from your service, at the time of delivery, the delivery boy behaved very ruthless with our staff and used un-parliamentary language with out staff and refused to delivery the shipment at the mentioned location. Moreover the delivery boy has ordered our staff to come and collect the parcel along with cash at his desired location.

We are humbly requesting you to take care about this type of incidents not to repeat to us and anyone.

Thanking you.