[Resolved] Fedex — Package stuck at customs | |
I was expecting package from US on 24th March 2021. It reached Bangalore, the status showed cleared, held. Now there is no update on delivery date. I'm calling FedEx every day without fail only to get same answer that they have forwarded the case to respective team and they should get in touch with me shortly with the status and after few days now they say cant do anything but wait for customs to clear it. After much searching I could find status of my package on customs website that says "marked for examination". After much enquiring found that customs people want to open package and examine the quantity which is clearly marked anyways. It has been more than 10 days now and I'm losing hope here. Next time it is not fedex or no importing at all for me. I dont understand if I'm ordering something and willing to pay all due charges with everything mentioned clearly on the package what's the hold-up. Was this information helpful? | |
May 3, 2021 Complaint marked as Resolved Had raised complaints at many levels. Finally the package got cleared on 15th April and was delivered to me the next day. The package was in a bad shape may be some mishandling at customs. Never got package in such shape from FedEx, so it must be customs. Thanks FedEx. FedEx customer support has been notified about the posted complaint. | |
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