I ordered something from Florida to Gurgaon. The package was received by the Fedex Delhi on 29th of August and after that I was asked to submit documents for KYC purposes on custom clearance. I submitted the documents on 31st of August but was told asked ro resubmit due to some error in format of the letter. i submitted the letter again on 1 st of September and the next day I received a confirmation that my documents have been successfully accepted. However, since 2nd of September, I have been in touch with the fedex team throughout via calls and emails but I always is given this assurance that they have raised an urgent concern and the custom team will be in touch with me within 24 hours. Today is 11th of September and I still haven't received any call or any update from the custom clearance team.
The tracking site still shows "clearance delay" and has not been updated yet. The package seems like it is stuck in Delhi and I am unable to do anything because neither I have any CONTACT number for custom clearance team nor I know the address so that I can personally go and investigate the matter.
The tracking number is[protected]. Please please please help me get my package delivered as soon as possible. The FedEx support team and the clearance team are absolute ###!!! DHL is way better and will never use Fedex [censored] services.
Please see the attached proof.
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