[Resolved]  Fedex — Packages not delivered

I was supposed to receive to packages from the US through FEDEX.
The details of the packages are as follows. Delivery location for both the packages is Bankura, West Bengal, India.

1. Tracking ID[protected], Shipping date - 8/10/21, Standard Transit date - 16/10/21
2. Tracking ID[protected], Shipping date - 15/11/21, Standard Transit date - 20/11/21

Neither did I receive the packages, nor was I contacted by Fedex regarding any issues with regard to the delivery.
I have been trying to contact them myself, several times now. Only resolution I got from them is I should collect the packages from Kolkata (300kms away from delivery location) myself.
Upon asking the customer service to escalate the matters, no resolution has been provided, not even a response.
I also asked for the photographs of the packages to verify that they are intact. Fedex has also not responded to the same.

I request for proofs that the packages are intact followed by immediate delivery of both the packages and full compensation for harassment.