FedEx Complaints & Reviews

I received a bill without any description (invoice number:[protected] half a month after the payment was due. The payment was due 1st of Dec, the bill was received the 14th of Dec. Also, the bill said that this was a reminder, while no other bill had been received before.

I would have paid immediately if I got a description of what the bill was for. However, I only received a billing amount and account number to send it to. I think anyone who has heard of scams would think twice before paying a sketchy unclear bill without description, so I sent an email asking for a description of the mail. After a few standardized emails that did not answer my question, I received the description of the bill. I paid the bill once I received the description and saw that it was actually a bill regarding import taxes.

In the mean time, so much time had gone over that they had now hired a collection agency to collect this money from me and they now want me to pay four times the initial amount (which was already more than half of the price of the package that the tax had to be payed over).
Now I have sent over four emails asking why I should pay the collection agency when they could not give me the bill 1) In time and 2) with any description. They keep answering with other details, none answering my actual question and when I call, they refer me back to the website's FAQ (where my question is obviously not answered).

Its been more than 5 weeks now and yet no response about my shipment[protected]. FedEx turned out to be the leading pathetic service and unreliable customer support made it even worse.
When all the documentation is correct, why is it taking so long to deliver one shipment? Don't tell me the inflow of shipments is more or any such lame excuses, its more than 35 days just to clear customs? Like seriously?
Today is 11 Jan 2022. I need my shipment delivered within 48 hours and i don't care about your lame excuses anymore.

We ordered a phone from our provider that was scheduled to arrive a week ago. The shipment was delayed by FedEx in Texas. We just sold our house, and due to the delay by FedEx, we will no longer be living at the address. We called after they announced the delay but they would not let us change the address or hold the shipment to be picked up. They gave us absolutely no options. The delay was not from the phone shipper, it was from FedEx. The delay was on them, so it should not be on us to cancel the order or let it be delivered to a stranger.

I had a package that was suppose to be delivered Friday 1/7/22 at the end of day well the it turned out it was suppose to be delivered Today Monday 1/10/22 at the end of day now when I finally get a hold of a human person I, m told the actual delivery date is tomorrow Tuesday 1/11/22 well I got two Text messages tell me Friday and then Monday. FedEx has a bad way of delivering people packages.something needs to be done about your delivery service.

Paid $87 for priority delivery. Delivery date given was Dec 28 2021. Today is Jan 10 2022 package is still in transit. Customer care has no anwers or delivery date. Worst experience of my life.

Dear Fedex team

I have no update of below courier number since 03-Jan-22
1.[protected]India to Ireland)
2.[protected]India to Ireland)
3.[protected]India to Germany)
4.[protected]India to Germany)

Fedex customer care is very bad. Very bad service. Giving no update. Showing status of 03-Jan-22 of Delhi location

One of the worst courier service so far.

Pls resolve it as soon as possible.

Contact number- [protected]
[protected]@eastmanglobal.com

On Dec. 16th I went to my local FedEx store (1 hr from my home) and sent a package to my daughter in Spain.

While I was there I was greeted and assisted by a FedEx employee who was polite, professional, and helpful. This FedEx professional reviewed with me the contents of my package to make sure there would be no issues in customs when it arrived in Spain. I was grateful for the additional guidance before shipping the package that cost me me $299.32 (cheapest option).

I later received notice that my package was stopped in customs.

Then I received notice that my package "Didn't clear customs at destination"

I have been on the phone with FedEx for some time with different departments and have yet to receive an answer as to why my package didn't clear and was told that even though I walked through this shipment with an employee to make sure my package was clear I would receive no refund, even though they could not tell me why the package was sent back.

I have shipped a parcel via FedEx on 16th Dec, which was due to deliver on 24th Dec, but it is stuck for clearance from last 1 week. Today is 9th of Jan and still no update. Have just received 1 email initially stating waiting for JA NOC from jeweller. Since then I am following up with various teams in FedEx, but no one is responding to my emails. Requesting for timelines and process to understand what is happening to my parcel. But everyone is ignoring my emails like they don’t even care.
No email etiquettes, no professionalism. Atleast revert to the sender/recipient. If it’s about some fees or paperwork, there should be transparent and clear communication from the concerned team/department.

My package has been stuck at Bangalore for well over 20 days now, It landed in bangalore on 20th december 2021, but still it shows in transit as the current status.
After BOE customs raised query on 27th December which Fedex informed us on 3rd January 2022, and the same day we shared all the required documents and they said it will take 24 to 48 hrs. But now after 5 days of submission of documents customs website shows same status and Fedex customer representatives don't have a clue about the shipment status.

All they say is the complainant has been escalated but when I call the next time they say the same.

AWB no is :[protected]
Even after providing all the necessary documents FedEx is taking too much time. This is delaying lot of work at our end. Who will pay for the losses occurred due to these avoidable delays?

My package has been stuck at Bangalore for well over 75 days now, I have provided all the needed documents for clearance, been calling your customer care for the past 60 days and every time they say the complainant has been escalated but when I call the next time they say the same. The person that initially emailed from FedEx trace team has stopped replying to my emails after I sent all the documents. My shipment is for resale purpose. It is very urgent to my client. What am I supposed to do now... My tracking number is[protected]

I have a shipment sent from USA and it has been already cleared through customs and arrived to the local depot more than a month before(04th Dec 2021) and still its not yet delivered.

I am communicating with FedEx through call/email and getting no/false updates on delivery. Not sure why FedEx taking so much time to deliver my shipment as its already at local depot. Even I visited local depot and they denied to give me shipment as customer care said its not in their policy and I will get shipment at delivery address in 24hrs. However its now more than month and still I am struggling to get my shipment delivered.

Can someone help to look in to this on priority and help to get my shipment.

Shipment Tracking number :[protected]

Thanks,
Ajit

My courier [ AWB[protected]] from US reached Bangalore on Thursday, 4 November 2021. I've asked to submit some documents and it was done on time. After that there's no response from anywhere. Not answering calls nor replying to emails. Still it shows 'IN TRANSIT'. Please do something. Waiting for a positive response.

My tracking number for Fedex international priority is #[protected]. Its been stuck with same status and don’t even know where it is at present and why I am unable to receive it from December 3rd and its more than 30 days.
I have been calling Fedex customer care every day over the last few days only to get different statuses \ responses like "Customs has lot of backlog", "It will be cleared today", "Send email to our fedex customs team", "Do you know who is working on your case?" etc with no proper response nor resolution.

Please let me know when and how I can get my package.
Thank you

I ordered a RC parachute paying 700USD shipped to India via FEDEX with AWB[protected]. The shipment reached BLR Gateway ( Banglore) on 6th December 2021 and was Assigned to Ashwini Mathew, Clearance Support Admin, FedEx Express Middle East, Indian Subcontinent and Africa (MEISA) - Email ID : [protected]@fedex.com.

This person named Ashwini J Mathew has not been responding to calls or mails and the shipment has been put on hold for no apparent reason.
In the midst, I was asked to pay 31k INR to release the shipment which is around 75% of order value. I asked Ashwini Mathew to provide customs duty challan and I will pay the same, but no response has been given since till date.

Ashwini Mathew through FedEx is trying to extort money by placing important shipments on hold and not responding to mails or calls so that we customers panic and end up accepting her demands.

FedEx and their executives are playing around this way and I have alas booked an FIR to get this resolved.

Hope consumer complaints forum helps.

Ashwin K

I have repeatedly asked Fexed via phone and email to provide clarification regarding IGST breakdown, specially for my shipment[protected] priced at 615$ for which they charged massivley high duty of 32655 Rs which includes IGST of about 23000.

And they did not bother to break down the IGST calculation. This is extremely disgusting practice where they would just charge anything when importing from US to India.

Kindly take necessary action to resolve this issue. I had already paid the duties for both my shipment as without that they would not have been delivered.

Dear Sir

AWB[protected]

I am waiting for the shipment for long time. I have approved the checklist on 29/11/2021. I am an individual and not a company and wanting to import the shipment for personal use only.

I have repeatedly contacted customer care and also sent all the declarations and kyc forms as you will find in the trail mail.

My shipment is still in New Delhi and not cleared after about two months and waiting for cargo.

I am extremely concerned about the shipment and eagerly waiting for clearance.

Kindly guide me regarding the same and intimate me regarding what more I need to do and when it will be cleared.

Regards,

Subhaprasad Mukherjee
[protected]@gmail.com

I had a big issue because of customs clearance delay, it has been a month now since it has been stuck they told me to send documents for clearance (invoice and purchase order) I did send it again 3rd time yesterday...AWB[protected]
On 6th December the item was available for clearance
December 21st it said it's in transit
When I called yesterday they said it's still in airport stuck in customs, after all these i again sent the documents yesterday to both mail IDs but no reply yet, it's January 4th today
Actually the item is a motorcycle spare, my motorcycle is in workshop for a month waiting for this part to repair.

My shipment with supplements from USA reached Bangalore on December 6th bearing AWB[protected]. I submitted all the documents and several extra documents as well when they asked and everything was submitted on time. But they still didn't dispatch the item and its almost 27 days. They are not answering calls nor replying to emails. They just put up some random hectic custom duty above that. What am i supposed to do? Whom should i reach out to? This is just Frustrating and pathetic service !

I have ordered few photography equipment from Mumbai those are expensive but FedEx is not delivering my products. its been a month, no proper response from them. No replies on emails. I lost my business due to this, company is not taking responsibility not even contacting consumers and telling the facts. very frustrated and not getting idea that how to resolve this.
Need your help.

Filed a complaint but no one replys
picked up 22nd December still not delivered
awb[protected]
complaint C50346245