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[Resolved]  Fedex — poor customer service

I have sent 2 packages from uk to tamilnadu and ref no is[protected].
It's been in "clearance instructions from the importer are required.". I have contacted customer care almost daily from 9th of august. Didn't get a proper response from them till date. Each support representative give different instructions. I urgently need the documents in that package, but not sure what to do now. : (

Regards
Dhinesh
[protected]
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Sep 21, 2017
Complaint marked as Resolved 
FedEx customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2017
FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Aug 23, 2017
jagdamba101's response Third Class Staff and Exception Service

Complaint comments 
2 Comments

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Comments

Fed Ex has been harassed me at time of my courier by Amazon through. Many time call but not proper Talking and not to behavior to talk me. My Complaint N. [protected]. My Tracking No.[protected]. Fed Ex do not Deliver Properly or Approximate time. After complaint in Fed Ex web no any reply.

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FedEx Customer Care's response, Aug 28, 2017
Verified Support
Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
My shipment was booked on 03.07.2017 is it takes 3 months to deliver a product in India, how many follow ups to your customer care and toll free number. I want the correct delivery date or status of my shipment ( Ref.No:[protected]
Reply
FedEx Customer Care's response, Aug 28, 2017
Verified Support
Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
FedEx Customer Care's response, Aug 28, 2017
Verified Support
Dear Customer,

Your shipment has been abandoned in customs.

Regards,
FedEx Express

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