[Resolved]  Fedex — Severe Medical Patient - Delayed sample delivery by FedEx to International Lab

Address:

Corporate Office - 8th Floor, Unit No 801, Boomerang, Wings A & B1, Chandivali Rd, near Chandivali Studio, Andheri East, Mumbai, Maharashtra 400072

I'm a severe patient bedbound last 4 years due to Fibromyalgia, IBS, SIBO and severe medical issues. I'm taking treatment in AIIMS Delhi.

I was advised to get a stool test done and I chose FedEx International Priority. On their website, they advertise 3-5 working days International delivery.

I sent 2 samples- One to US lab, another to a lab in Georgia trusting their website.

Both samples were lying in Delhi for 2-3 days. When I called them repeatedly, they kept saying they have space constraints & no space on their flights, due to backlog of orders.

Both samples are spoiled because their viability is only 5 days, and they decompose after that. I have lost money paid to labs, FedEx, medical expenses.

My question to FedEx is - Why take orders when you know in advance that you have backlog of orders and no space on your flights?

Why not inform customers to wait till their backlog is cleared? Why not be transparent to customers in advance rather than taking orders, hiding this fact which they know in advance, then saying they have no space. This is malpractice and cheating of customers money by false advertising.

I had to undergo lot of stress, and my health worsened due to dealing with FedEx. I request someone to please help me. I'm very sick, bedridden last 4 years. Thank you.