[Resolved] Fedex — Shipment not delivered

Chin Su

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560032

My Shipment tracking number is[protected]. Shipment was tried to deliver on Oct 31, Nov2, Nov3. Called customer care on Nov1, Nov 2, Nov3. Complained multiple times that no one has come to deliver to the addreess nor called my mobile number. Address and mobile number are correct. I have confirmed them with customer care. Today i was provided local number but nobody lifts the call. Even customer care people r putting my call on hold and cutting calls. Worst experience ever i faced. When Bluedart and other courier services are able to deliver to my address why cant fedex! If they can provide local deliver boy's number i would have called him and get my shipment delivered. But fedex dont provide number. Hence the problem

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Dec 8, 2016

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

Nov 04, 2016

FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Verified Support

Nov 07, 2016

FedEx Customer Care's response Dear Customer,

The shipment has been delivered. We regret the inconvenience caused. Kindly let us know if you need any further assistance.

Regards,
FedEx Express

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Comments

gauravrok

from Haridwar, Uttarakhand

Zero morals and manners of replying to the customers.
Worst process of delivery .
Customer satisfaction level is highly negative

FedEx Customer Care's response, Nov 11, 2016

Verified Support

Dear Customer,

That doesn't sound good! We would definitely like to assist you. Please share your AWB number and contact details.

Regards,
FedEx Express