Fedex — terrible behavior by delivery agents

Address:

JP Nagar, Bengaluru, Bangalore, Karnataka

This has happened too many times. Product reaches Bangalore, status gets set to "Out for delivery" and the courier never shows up, returns back to facility and sets the delivery date to a much later date in future.

One time it happened, the delivery guy called and said his colleague was on leave and he wasn't going to deliver because he won't cover the other guy's work for him. Then claimed he will deliver first thing in the morning but sets the delivery date for 1 week later, citing the fake reason that "Customer requested future date". I file a complaint and the customer care was decent enough to get the guy to deliver that same day but at nearly 9:45pm.

Next time around, same story except no call from courier and package is returned to facility and delivery date set to several days later despite the package sitting at Destination Facility. Again I raise a complaint and the same customer care agent said he could not believe this happened again.

I could go on with various reasons given for delays. But to summarize, the customer care agents were very polite and escalated the complaint. But what is the point when you employ incompetent and lazy frauds as delivery guys?

I will NEVER use FedEx India again and I hope the online shopping portals realize that there is something seriously wrong with this company (or at least their delivery agents) and switch to other couriers that are more reliable. Even IndiaPost outshines FedEx in so many respects.