[Resolved] Fedex — Tracking No.[protected] Clearance delay - Import

shh27

from Hojai, Assam

Address:	New Delhi, Delhi
Website:	www.fedex.com

Hi

On 6/30/2017 i got email from fedex.com stating In order to clear your shipment "[protected] " without delays, we request you to submit the following at the earliest.

they requested to provide KYC Form and Consignee authorization and i already replied on 6/30/2017 with all the required documents

now its more then 5 days but no update from Fedex, on 4th July i talked on their no[protected] and they said they have received my documents and its under process so today on 6th July i called again to get new update and i surprised to get their new statements, now they are saying that they have not receive my documents and requested me to send it again and 2nd time i have send my documents as i have no other choice

No body is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers

Note: I have recordings of all conversation to show it how every time they have given wrong/fake information

Tracking No.[protected]

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Aug 6, 2017

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

FedEx Customer Care's response Dear Customer,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

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Comments

Kaushik Jayanarayanan

from Noida, Uttar Pradesh

I have the same problem with shipment tracking number[protected], they have been sending me in circles and no response for about a week now. Very bad customer service.

FedEx Customer Care's response, Apr 26, 2018

Verified Support

Hi Kaushik,

We regret for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

GK0

I too have the same problem with shipment tracking number[protected], Calling customer service asking for different information each time I call and sending me in circles with same status waiting for clearance response for about a week now even after submitting what ever was asked. Very bad customer service.

FedEx Customer Care's response, Jun 12, 2018

Verified Support

Dear Customer,

We regret the inconvenience caused, please DM us your contact number and AWB number. We will get in touch with you.

Regards,
FedEx Express

Amnsbharath

from Bengaluru, Karnataka

I have a similar problem with FedEx India. My tracking no is[protected]. My package it over 25 days late and is stuck at clearance Bangalore. I have been calling everyday and FedEx has no idea about my pachage. Worst customer service in the country. Never am I using FedEx again.

FedEx Customer Care's response, Sep 17, 2018

Verified Support

Dear Customer,

we regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express

Amnsbharath

from Bengaluru, Karnataka

Even after posting this complaint and after 10days FedEx has still not contacted me. What a bunch is pathetic liars. It is so disgusting the way you function. Your attitude towards customers is so bad we should blame ourselves for using your pathetic service.

Saseend99731362

from Manjeri, Kerala

In my case also they're playing the same card. At every email enquiry they quote clearance expected within minimum 4-5 days. This way 20 days passed and I have submitted all documents they asked for. Now they started to reply using separate customer care associates so that no one have responsibility of mypackage. I now have lost all hopes. I don't know whether AliExpress will refund or not. They have extended 10 more days of buyers protection. Thereafter will open dispute if the package did not receive within 10 days. If anybody have any idea about finalising dispute, please share with me. Also inform how about DHL in this case.