Fedex — wrongfully charged customs duty

I received an item worth around ₹2800 approx, just a few hours ago. The problem is it was a gift, i wasn't conducting trade and this isn't for commercial purposes. I've never had to pay custom duties or import taxes for my previous gifts, which were items of the same kind and weighed the same as well.
This time, i was charged ₹2052 that i wasn't expecting at all, and i had to pay out of my savings. Keep in mind, i'm an 18 year old student.
The details can be found in the invoice #: blr-c-236366. I want to be educated about this topic, because it has shocked me. How can a gift be charged all this much? The sender has already paid the shipping charges. Am i not eligible for a refund?
Was this information helpful?
No (0)
Yes (0)
FedEx customer support has been notified about the posted complaint.
Complaint comments 

Comments

Please persuade them to respond faster. My parents are not happy with this, i need to immediately fix it. I couldn't afford to pay that much.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    FedEx
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    44%
    Complaints
    1459
    Pending
    0
    Resolved
    631
    FedEx Phone
    +91 22 2571 4444 [Customer Care]
    FedEx Address
    2nd Floor, West Wing, No. 15, 1st Main Road, 6th Cross, Gandhinagar, Bangalore, Karnataka, India - 560009
    View all FedEx contact information