Fenesta — Incorrect commitment to take orders by company with payments


I had placed the order with payment for Aluminium doors and windows on 25th Sept. This order was cancelled from one of fenesta's competitors and then placed on fenesta only due to the delivery time. competitors of fenesta kept telling me that their delivery timelines keep slipping as nobody takes ownership and they give wrong committments to get the order. I had a written committment that delivery would be in the first week of Nov but maximum 15h Nov. Hence I cancelled the order to someone else and placed on fenesta. Its very critical that i get delivery on time before 15th Nov - after following up a lot to ensure someone is on top of it, I was told today that due to some shipment delay delivery may be impacted and delivered in december end. Thsi was blamed on the lethargy by fenesta supply chain from fenesta officials. Someone needs to be on top of this to ensure my delivery - the written committment is adhered else would clearly not be acceptable. Please help.
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