Fenesta — unethical customer support

Address:	Kolkata, West Bengal
Website:	fenesta.com

With much disgrace I'm writing this complain. It is to bring to your notice that the Fenesta Kolkata ecosystem is utterly unprofessional with its commitments and customer relationship management. I had booked my order months ago with full payment. My sales rep is Saurima Datta. I was promised an installation on within a couple of weeks from the order. Then I was told that there was some issue with the measurements so the installation would be done on the third week of September. This too I had to chase her constantly without any timely updates from her side. But still it was acceptable. When the third week of September came, I was told that the installation is still not possible. I was given a new installation date on 5th October. I said ok without any complains whatsoever! Then came 5th of October and I was told that it's not possible to deliver the order by that time. So the new delivery date was set to 8th of October which is today. I said ok. Then came today and this morning I was told that the installation would happen tomorrow i.e. 9th October. Just now I have been told that the installation is not possible tomorrow. Is this a joke? Are you always this unprofessional or do you have anything personal against me? I hope you restructure your workforce which is full of trash at the moment if you want to retain your customers. If this is the way you deal with your customers then just take back your products and refund my hard earned money. #BoycottFenesta