Fenesta — Windows installation

Dear [protected]@fenesta

I am aware that your company is excellent in its quality of work, but as evident from your customer rating, you need to improve in your customer care and communication.

I have given business for nearly 6 lakhs. Your chaps came, installed and left without a word. They did not hand over the finished work for my inspection or approval. There has been no call for feedback. I would rate you 2/10 for customer satisfaction and am unlikely to recommend you to others, since i have also utilized another company for installation of work worth 7 lakhs and i am comparing apples with apples.

Secondly, there is a complaint. One set of sliding shutters are not locking properly. I have discarded the number of your salesman from my phonebook, since it was not worth keeping. Please contact your office and send an appropriate technician. I would appreciate if you do this asap, since it is a matter of security.

Best wishes

Dr. Suresh david
A. Kattupadi road
Vellore 632011

Ph. No. [protected]