Ferns N Petals — 26699360 order not delivered even after 3 weeks

Placed order on 31 July 2021 to send Rakhi to Australia, it was going to be delivered by 5 August 2021, when inquired on 7th August it was told that it will be delivered by 18 August, again no update on the status till 18 August, when I inquired again on 19 August it was told that it will be delivered in a week, the shameless customer care person bluntly denied to refund and didn’t give confirm time when it will be delivered, there should be some provision to file police complaint against these cheaters.