Ferns N Petals — cheating and fraud by not delivering the product i had ordered

Address:	New Delhi, Delhi, 110091
Website:	www.fnp.com

I had ordered a bouquet on fnp which included 10 carnations, 5 pink roses and 2 asiatic lilies. Fnp did not deliver this bouquet instead they delivered 10 pink roses wrapped in a plastic paper. I was so shocked and embarassed when my guest called me saying we were expecting a decent bouquet from you. When they sent me a picture i was horrified as it was not what i had ordered. When i raised a complaint they simply said they will compensate with a cadbury chocolate and an apology letter. I asked them why did they change my bouquet for which i had paid a heafty sum of rs. 1049. Tbey said they would get back to me after consulting the vendor but never called me back. They have stopped entertaining or responding to my calls, mails or chats on messenger. I am very disappointed and feel cheated. It feels like they dis this on purpose.