Ferns N Petals — Fake deliver attempt

I had placed an order to Germany with order ID 18160449.

On next day, they informed me that they attempted the delivery but failed because of wrong address.

I checked the address on google map and address is correct.

I raised the complaint. But, they want address proof of recipient, which is impossible for me to get, obviously.

They are fraud, they cannot trust authencity of Google map.

They never attempted the delivery.

I want my refund as soon as possible.
Otherwise, I will make a consumer complaint