[Resolved] Ferns N Petals — false updation of delivery status and non delivery of order

Agrima92

Address:

Corporate Office FNP Estates, Ashram Marg, Sultanpur Mandi Road, Gadaipur, Chhatarpur Farms, DLF Farms, New Delhi, Delhi 110030

I placed an order on ferns n petals website on 30th july 2020. The order comprised of 3 rakhis and 4 chocolates. The scheduled delivery date was 31st july 2020. The order id of the items i ordered are:
Order id: 17525443
Sub order is: [protected]
I did not receive my order on the scheduled date and the status was falsely updated as delivered. I tried contacting the company through a number of e-mails, tickets and phone calls. I was assured the delivery would be done next day however did not receive it even then. They kept delaying my order and as rakhi is over, there is no point of delivery anymore.
The company does not respond to emails or tickets or address customer complaints. The order was prepaid, hence i was charged beforehand for the order.
In view of the above i would request the honourable court to order and direct the said company for refund of the amount paid by me for default in service and also order for suitable compensation for mental agony faced by me for not able to send the rakhi to my dear one on the auspicious day.

Regards,
Agrima singh
Email-92. [protected]@gmail.com
Contact-[protected]

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Aug 4, 2020

Complaint marked as Resolved

The complaint hasn’t been resolved. The company did not attempt to call me or respond to my emails. I had a few conversations with them over phone where they promised me the delivery of my order. But no action has been taken whatsoever. I also wrote tickets but the customer care is not responding. I want a refund and compensation for the unnecessary trouble caused.

Ferns N Petals customer support has been notified about the posted complaint.