Ferns N Petals — Fraud

Address:

New Delhi, Delhi

The company delivered my order ( a personalized cushion) to someone else named Yamini. Whereas it was to be delivered to my sister named Varnika Tyagi. Moreover it had to be delivered on 29th August 2015 which was rakshabandhan, but they delivered it on 27th August 2015 according to the tracking details available on internet. I have attached screenshots of the email and courier tracking details. Moreover, when I tried resolving the issue over the customer care number they kept putting my calls on hold time and time again. Everytime I had to speak to someone else trying to explain the whole matter. They kept telling me that the phone number provided was not reachable so we delivered it to someone else, and kept saying that it is not our mistake but the delivery company's mistake. I even asked that did you take any phone number or ID proof of the person you delivered? The answer was NO. They are now just harassing me over the telephone by not addressing my issue. I also ordered another gift for my sister which contained chocolates and flowers. They said that it couldn't be delivered due to some other technicality which seemed utter nonsense to me, and were requesting it to be delivered again to which I said no because the festival is gone now. Then they agreed to refund for the flowers and chocolates. But the other issue they are trying to seem it like it was my mistake. I mean to say that when I paid for something, then why did they delivered it to someone else? It is not a plea for taking my money back, but the mere fraud and mental torture which this whole incident has caused me. Please fine the company heavily so that they think twice before doing the same to someone else. My name is vishal tyagi and i am currently not in india, I am studying in usa. My number is +[protected] and my email address is [protected]@gmail.com