Ferns N Petals — heart shaped bouquet

Address:

Thane, Maharashtra, 400601

On 7th feb 2019, i have ordered a 'heart red & white roses box arrangement' from ferns n petals worth rs. 2199. For this order i have done the online transaction. One hour later, i got a call from their backend team wherein they were saying that we cannot fulfill this order as we don't have box with us. On which they said that we will send some other beautiful bouquet of 50 roses along with a complimentary cadbury celebrations chocolate box. Then i waited for 6 hours and my order wasn't arrived. At 9 pm a local guy came along with a third class bouquet without any complimentary chocolate box. I have ordered a 2200 bouquet and guy delivered a bouquet of hardly 400-500 roses bouquet. Now when i called ferns n petals immediately, so that they can take their order back and refund my amount as what they have done is a fraud, they have not even registered my complaints and passing on the phones to each other. Fraud company who display something else and deliver something else #fraudcompany i want my money back. Please help me in getting my money back.