Ferns N Petals — money refund miscommitment and delivery delay

Prasant Khandual

from Paradip Garh, Odisha

Address:	Khordha, Odisha, 751024
Website:	Ferns and Petals online shopping portal

When i have sent my query to ferns and petals id - [protected]@fnp.com the mail were getting failure stating delivery to this receipient mail ids is over exhausted and mailbox is full. I don't know this was done intentionally.

— forwarded message —
From: prasant khandual
To: [protected]@fnp.com
Cc: "prasant. Khandual"
Bcc:
Date: thu, 8 mar 2018 00:06:38 +0530
Subject: miscommitment from sales lady @meenakshi and arijit (Call centre executive)
Hi team,

Sorry to say this is my last order in your website and ensure this feedback i will share it other customers for their reference never place an order through online because of delay in delivery, miscommitment even after discussion and mail from sales lady meenakshi and your call centre executive arijit.

We guys are working in corporate should know your ethics and service tobcustomer.

I have placed an order of 50 qty which is manually order placed by meenakshi after she confirms for timely delivery which is 7.3.18 because of women's day celebration and then after i agreed to pay the amount for huge qty.

What is the use of this gift if i will receive only 10 out of 50 what i will answers to my hni customers to whom we have taken appointment to celebrate special day with women's.

She used to make hurry to do the payment before 12pm so that we can deliver your products on 7.3.18 and i have made a payment on 5.3.18 at 11.20am but i received the message on 5.30pm that your order and payment has been received and your products will delivered on 8.3 18 what the nuisance activity we are doing with customers.

Let me know whose fault is this and need immediate action of this.

I need my money back of rest 40 qty of cushions for women's day orelse i will put a consumer case against your company for cheating with customers.

Now we will asked for order no please search from your system registered in my mail id and number.
@[protected]
#[protected]@gmail.com

Also we can check i have sent a mail to meenakshi regarding details from company id-

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Comments

Anchita Mehta

Aug 27, 2022

I am too facing the similar problem. I cancelled my order on 2nd Aug, 2022. They told me the refund will be processed within 7-10 days. I waited but it was not processed. Then I wrote back requesting for my refund. They reverted saying it the refund will be processed in 3-5 days. But it never happened. My reference order ID-[protected]. Such a disgusting service provides by fnp. Seriously, it is really sad and shame to see such companies gaining popularity.