Ferns N Petals — product delivered is wrong and of bad quality and no action taken in-spite of complaint at many times.

Address:

Bangalore, Karnataka

Hi,

My order number is 11876520, It was mentioned to deliver One Designer Rakhi, Complimentary Roli and Chawal, Packed in a Hexagonal Rakhi Box- 5 x 3 inches, 4 Cadbury Dairy Milk Chocolates- 13.2 gms each, almonds- 100 gms, Cashewnuts- 100 gms, Raisins- 100 gms.
As per the order[protected] what I have received I have not got below things as per your commitments.
1. almonds- 100 gms (only 7 piece Almond)
2. There is no Packing done for Rakhi as shown in the image.
3. Both Cashewnuts and Raisins are simply dumped in one netted piece.
The item was delivered to my relative ON 14th Aug in Bilaspur.

I have raised many complaint by calling to customer care also and for the same. I have attached image of bad quality delivery in Ticket number #[protected]. One more complaint i have done with ticket number[protected]. Ragunath got a call from your end in which they just asked that have you got Almond and he told yes but is 7 piece Almond is 100GM and as per image it should be seperate in 3 packet but in my delivered item its just in one packet and Rakhi is simply a normal rakhi without any properly packaging shown in image. Today also when i called customer care he told that as the seller thought its proper in this packaging so he delivered. Is this the proper answer then why are showing attractive image and sending worst product.

For this type of quality product whether we are paid 1000rs to you. Is this the quality maintained by you.
Let me know your resolution ASAP for the same. I have attached the image of product what they have mentioned and what i got from them.

Regards,
Sulochana