Ferns N Petals — product still not delivered

Address:

Vadodara, Gujarat, 390018

10070964
For the above order id the order is still not delivered which was out of delivery since 2 days.
On calling ferns n petals they r least bothered about delivering it.
Only thing the say is it wl be delivered today
The address was perfectly correct.
When asking for refund they talk rudely.
Mr shantanu said he cant help until he gets revert from bluedart and its not their job to track the order. They are only there to pocket money of customers. I wanted the order to be delivered on 29-04-19 due to an occasion. But on 01-05-19 also i am struggling for the order.
Please whosoever is reading this do not deal with ferns and petals. They r the worst.