Ferns N Petals — Rakhi delivery

This is regarding order no 17668570 which was family rakhi set with cadbury celebration box of rs 949. It has to be delivered to kurukshetra on the same day ie 2nd aug

First of all rakhis which are shown in this were not delivered. They were replaced with some other rakhis which is not acceptable at all.
Secondly, there is no mention of ferns and petals anywhere on the order for which we are paying such a huge price because of your brand name.
Some kurukshetra florist was written on the card which again is a big disappointment.
It was an occasion of rakhi and due to your negligence, it has been spoiled.

From now onwards, i will not recommend ferns and petals to anybody and also will not go myself

Regards
Shagun gupta