Ferns N Petals — Rude behaviour of the staff and false promise made by the staff about product delivery

Hi,

This is Roshni from Bangalore. I am extremely disappointed and annoyed at the service you guys deliver and the staff handling the calls are the worst!!
I had ordered for a Birthday Balloon Decoration, order number[protected] and when I had put the item in the cart, immediately I stared getting non stop calls from customer care to make the payment saying they will give some 8 to 10% discount and he will ensure it is delivered on 18th November at 2pm as I requested!!

I made the payment worth 3007/-

Guess what?! The item wasn’t delivered on time and after several follow ups with the team, I got to know that it will be delivered by 6 in the evening.
When I asked the lady on call to connect to her superior, she put me on hold without asking and then comes back and tells the senior will call back!
I waited for 3 hours and then a supervisor by name ‘VISHAL MISHRA’ calls me and he was immensely RUDE to me and was very adamant in talking!! It was a surprise birthday party for my husband which was already ruined as the delivery was so late, So I asked him to cancel the order and refund the amount!! But, he straight away said NO to me without listening and told me that this is how it is, amount will not be refunded no matter what!

I then asked him to connect to his manager and he again straight away said NO!

And then when I told him that I am gonna take you guys to consumer court and will write a feedback stating your behavioural issue as you are harassing the customer and have no courtesy at all to speak properly.

That’s when he tells me he will get back to me in 5 mins, and then I got a mail for the refund of 2999/-

Being a loyal customer of ferns and petal, I am highly disappointed and I am gonna wait for 7-10 days until I get my refund and will delete the app for good!!!

You guys seriously need to take action against this staff Vishal Mishra as he doesn’t fit for his job!!

Thanks,
Roshni Singh
E mail- [protected]@gmail.com