Ferns N Petals — Sub standard product : Order 19813560.

Address:

FNP ESTATE, ASHRAM MARG MANDI ROAD, GODAIPUR NEW DELHI DL 110030

Sir/ Madam,

I had ordered a bouquet of flowers and chocolates for a friend of mine on her birthday vide Order No. 19813560. To our utter shock, the delivered product design was not at all the same as I had ordered. I am attaching the snap of the product I had ordered and that was delivered. The product that was delivered, had no visible basket, 2 less chocolates and even 2 less roses. Also the flowers were pale and the chocolates also appeared to be of smaller sizes. They had charged Rs. 999/- whereas actually it appeared to be less than 300/- at the most.

As i was thoroughly disappointed, I have asked for refund, and instead they offered me 20% discount on the next order, which I did not accept, and again they offered me a complimentary pack of Cadbury Celebrations, which also I do not want.

I want full refund of my money for not only delivering substandard product and for cheating, but hurting my and my friends sentiments on her birthday.

Regards,

Meenakshmee Ghosh