Fipola — Online order amount got debited but order failed through fipola app | |||||
Have ordered food related purchase (fish) through Fipola app.(May 20) Amount is taken 746 Rs. But order got failed. Have sent messages to chat, email but no proper message.Ver poor customer support. No.phone call facilities also. They are saying Razorpay is payment gateway and they provide amount. But they day it might take 14 days . Too much of time and also no proper confirmed. During covid 19 we order items through online this kind of behavior will force to people come out. Was this information helpful? | |||||
 1 Comment | |||||
I ordered chicken suasage and fish fillet from Fipola. At 6 am in the morning the person came and started to call ! I took the order and the person forgot to collect money. 2 hours later the delivery person called again and I paid him via google pay.
However, I realized only after paying that the sausages were missing. I tried calling at least 20 times to their customer care and couldnt' connect. Through the delivery person, I managed to speak to the manager and committed to resolve the issue and send the sausage next day but nothing arrived. We tried calling again several times and till not the sausage has not been delivered.
Absolutely pathetic organization - no service capability at all. Call center is in name only and never connects and there's no way you can raise complaints. I am NEVER going to buy anything from Fipolo again.