Flipkart — Air fryer

Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India

Product: Pigeon Healthifry Digital Air Fryer (with 360° high speed air circulation)
Order ID: OD[protected]
Purchased from: Flipkart
Order Date: 5th March 2024
Received On: 9th March 2024

Issue Summary: The air fryer has repeatedly stopped working since the day I received it. Here's the timeline:

1. First Issue: The product would not turn on at all. I contacted Pigeon's service center — a technician visited and said there was a loose connection. It worked briefly.

2. Second Issue: Soon after, it started showing E1 error. Another technician visit was arranged and he claimed a circuit wire issue, which he “fixed”.

3. Now Again: The air fryer has stopped working completely. It won’t turn on at all, again.

Despite multiple repairs, the product continues to fail. This clearly indicates a defective unit.

Attempts to Resolve:

Contacted Pigeon customer support multiple times

Contacted Flipkart for refund/replacement, but they keep redirecting me to the brand

Filed a complaint with the National Consumer Helpline (Docket No: 7575438)

Resolution Requested:
I request a full refund . I no longer trust the safety or reliability of this product after multiple failures.
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