[Resolved] Flipkart — ambiguous "10 days replacement*" policy offered for damaged apple's iphone 6

aj_onboard

from Guruvayur, Kerala

Address:	680307
Website:	www.flipkart.com

Dear Sir/ Madam,

I ordered an Apple iPhone 6 (Space Grey, 32 GB), Product Order ID - OD[protected], on 17th of October 11:29 PM from the website link: https://www.flipkart.com/apple-iphone-6-space-grey-32-gb/p/itmetmh3hfhnxtcj?pid=MOBETMH3ZYNDPVVC which is sold by a Flipkart Assured seller "SuperComNet"

The product got delivered to me on 26th of October, 4:04 PM through Bluedart courier with Waybill No : [protected] & Reference No : S[protected].

However, the product was found defective right out of the box, the next day (27th of October) evening. Problem was that right side of iPhone's screen had a clicking noise coming from its top right corner and the bottom right corner as if the Iphone's display is improperly attached to the body/frame of the brand new iPhone 6.

When I informed about the incident to Flipkart, they told me to visit an Authorised Service Center, whom according to them, would replace me with a brand new product. Upon doing so, Apple Authorised Service Center kindly responded me that they do not have a replacement offer but rather would repair it for me. I refused for a repair and they provided me "Service Delivery Challan" stating the same.

On the same day ( 28th of October ) I lodged a complaint on Flipkart with Incident: IN[protected] . In response, they requested me to wait till 1st of November 7:30 PM by which my issue will be resolved.

As Flipkart never contacted me by 1st of November, I called them in their customer care number and also mailed them to which they're refusing to replace my product under their "10 Days Replacement* " policy in which it is specifically mentioned "Replacements are offered only if the product was received in damaged condition. "

As this has been my issue, I'm kindly requesting the concerned authorities to resolve the same as soon as possible under my rightful request for a replacement of the defective product I received.

In the unfortunate event of failing to give me my rightful replacement within 10 days, I'll be sincerely committed to letting Apple and the future customers be aware of my incident with the Flipkart before making a purchase.

Thank you,
Ajay

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Nov 13, 2017

Complaint marked as Resolved

After multiple times of contacting customer care number who repeatedly kept on telling me to wait for their special team to resolve my issue, I'm glad that today, I have received my rightful replacement for the damaged iPhone 6 which unfortunately Flipkart's Assured seller had sold to me. However satisfied I am, it is a fact that no compensation for time, effort and money I have lost drafting mails to "[email protected]", repeating the exact issue multiple times to the customer care executives without losing patience, and travelling to Apple's Authorized Service Center multiple times as they requested me to do. From my personal expeirence If you happen to be one of the unlucky consumers who bought an Apple's iPhone 6 from the seller "SuperComNet" in Flipkart, Kindly set a margin of 20 days to get your issues resolved and also definitely post your complaint in this website (www.consumercomplaints.in) without any second thoughts. If you solely depend on Flipkart's customer care then they'd repeatedly ask you to visit the authorised service centre more than one time and also will request you more time as deadlines for their special teams to look into the matter and hopefully resolve it. I hope Flipkart does something more faster next time when their valued customers receive one of the priemum products in damaged condition. Thank You,

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 12, 2017

Flipkart Customer Care's response Replacement for the product has been approved hence, closing the complaint.