[Resolved] Flipkart — amount debited & emi started but order not confirmed

Flipkart's frustrated customer

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452001
Website:	www.flipkart.com

I have ordered the mobile phone on 21st september 2018 with 25% down payment & remaining emi.

Both the amount debited from my credit card and as i confirmed with my bank flipkart has received & confirmed the amount on 24th sep'18 and convert it into emi. I have also provided them transaction id & reference no. Of the transactions.

Rs.14186
Ref no.:[protected]
Trans id: [protected]
&
Rs.5310 (Down payment)
Ref no.:[protected]
Trans id: [protected]

But my order id is not yet generated after 6 days and the executives have no information regarding the same.

They told me to resolve the issue on 25th sep till 9 pm, then said 26th sep 9 pm and now it is 27th sep and i have no update from flipkart.

Mail is getting bounced and everytime new executives pick up the call and i have to tell them whole story from the beginning.

I request either refund or deliver the product i have ordered.

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Oct 29, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

Sep 28, 2018

Updated by Flipkart's frustrated customer Even the customer support is not giving any resolution & my EMI is already started from the bank and it is clearly showing amount went to 'Flipkart payments' & 'Flipkart downpayments'