[Resolved] Flipkart — Flipkart/E-Kart Parcel Delivery Issues

SSpawar8545

Nov 11, 2025

Address: Ambernath, Thane

Dear Sir/Madam,

I am writing this letter to formally lodge a complaint regarding the non-delivery and continued delay of a product ordered through your platform.

Current Order detail and issue:

Order Details:
Shipment ID: FMPP[protected]
Order Date: 06th November
Platform: Flip Kart
Logistic Partner: Ekart Logistics
Expected Delivery Date: 10th November 2025
Product(s): Nitya Angle Grinder Conversion Universal Head Adapter

Detail of Delivery Issue:
The original delivery date of the product was 10th November 2025. But it was not delivered on 10th November due to unexpected reason. Then the delivery has been re-scheduled on 11th November 2025. I was not received any call from delivery person but I received a message from flipkart as “We tried reaching you, please call delivery executive today.” I call him back within a minute, but his mobile was out of network range. When I tried after 4 times he received my call. Then he told me that he will deliver the product by 6 pm. I tried to contact him on 6:30 PM 3 to 4 times, But, then I received the message as “Delivery attempt failed as delivery executive couldn’t reach you”. I didn’t understand the way of your service.

Delivery person’s highlighted issues:
1) Sometime the delivery person is just calling for one time or some time not making call, but updating the status as “customer couldn’t reach”.
2) Delivery person putting their phone on “Aeroplane” mode, due to this customer not able to contact with him. Then the delivery got re-scheduled again and again.
3) Delivery person refusing the delivery of the product at door step.
4) Sometimes his behaviour is very rude or very arrogant.

If the call not connect, it is mandatory for the delivery person to deliver the parcel to the address given by the customer. Only if the customer is not at home, the delivery should be rescheduled. The customer gives his home address only for the purpose of ensuring that the delivery of his product is done without any hindrance. The customer takes leave from home for that parcel or makes someone present there, as he needs that parcel for his important work at that time as well. But you are rescheduling it for a frivolous reason (call not connected).

1) You are not doing any favours to the customer by delivering this parcel. On the contrary, your company gets work because the customer asked for the parcel and you get your fill, so you should be ashamed of your behaviour.

2) If you are not able to do such work, then leave these works.

3) If at some time the delivery is rescheduled for some important reason, the customer also understands that. But every time our valuable time is wasted due to your incompetence.

4) And which rule says that if the customer does not pick up the call, you should not deliver the parcel, please answer me.

I have following examples of your ridiculous service. It was happened severally with my following products, due to this many time I have cancelled my orders.

Order Details:
Shipment ID: FMPP[protected]
Platform: Flip Kart
Logistic Partner: Ekart Logistics
Order Date: 28th October 2025
Expected Delivery Date: 04th November 2025
Product(s): Nitya Angle Grinder Conversion Universal Head Adapter
Status: Order got cancelled by flipkart
Issue: Due to many time delivery attempts.

Order Details:
Shipment ID: FMPP[protected]
Platform: Flip Kart
Logistic Partner: Ekart Logistics
Order Date: 04th October 2025
Expected Delivery Date: 12th October 2025
Product(s): AS Tool Center Universal Socket
Status: Order got cancelled by me
Issue: The issue by Flipkart/Ekart improper service as above-mentioned.

Order Details:
Shipment ID: FMPP[protected]
Platform: Flip Kart
Logistic Partner: Ekart Logistics
Order Date: 06th August 2025
Expected Delivery Date:23rd August 2025
Product(s): Blan & Decker Angle Grinder
Status: Product delivered with many follow up with delivery team.
Issue: The issue by Flipkart/Ekart improper service.

If I do not get satisfactory answers to my questions and service, then you will force me to take further action.

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Nov 12, 2025

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 11, 2025

Updated by SSpawar8545 Regarding my highlighted orders I raise this issue with the escalation department of Flipkart many time and they have contacted me 3–4 times, each time making fake promises that the issue would be resolved within 24 to 48 hours, yet no resolution was provided. I also reached out multiple times to your customer care for updates regarding the status of my product but received no specific or helpful information. Also, I was informed that Flipkart’s service representatives, escalation teams, and even higher escalation support do not have any provision to escalate the matter to a senior authority, nor do they have any contact details to connect with a senior official to bring the matter to their notice.

The lack of accountability, poor customer support, and repeated delays are completely unacceptable and damaging to the reputation of Flipkart and its service partners.

Nov 12, 2025

Updated by SSpawar8545 Today I got a call from the delivery agent properly, but initially he was refusing to deliver the product to my doorstep. Later he got annoyed and agreed to deliver the product to my home.

But Flipkart had mistakenly sent plastic e-lets instead of the parcel I ordered. Now since this was an open box delivery, I saw the wrong parcel at the time and returned it to the delivery agent.

Now I don't know if it was a mistake or Flipkart did it intentionally. But I requesting to Flipkart to give me the parcel I ordered.

I would like to inform the Flipkart team that I am wasting my valuable time in this kind of game of theirs.

Nov 12, 2025

Updated by SSpawar8545 The complaint is not yet resolved. Wrongly I update my comments in resolution box. please change the status as "unresolved"
.