[Resolved]  Flipkart — arbitrary and discretionary decision about the checks the on old handset

Address:

New Delhi, Delhi, 110007

I have ordered one new mobile Realme 3Pro from flipkart in exchange of my.old handset Lenovo KE Power.
As per the checks (enclosed) and the pics of handset condition which is not acceptable, mentioned by the flipkart, I cross checked my old handset condition and then only ordered the new phone in exchange offer.

When the pick up boy of old handset visited to ky place, he denied to accept the old handset only on the basis that there are very minor 2-3 dents in the handset.
The pics of dents are enclosed.
However, in checks, there is mention of physical damage not acceptable. But have not specified what type of physical damage flipkart means.
The decision of rejecting the handset that also in the said basis is totally arbitrary and discretionary on the part of flipkart.
The company is making fool of simple customers without clearly mentioning the criteria of accepting old handset in exchange.
And, also since they are not properly check the condition of old handset before placing order this cause huge inconvenience as the older handset has to be formatted before handing over and also I paid online for my new phone. So now in case of accepting it I have to give cash. Whereas, many of customers like me they plan to take new phone on the basis of exchanging the old one.
It seems like flipkart wants to take only new handset in exchange of new one if it count minor dents which are not visible in normal eyes as the physical damage.
This whole thing cause not only financial burden but also mental stress.
So, please necessary action to resolve the grievances against such companies who are making fool of innocent customers.