Flipkart — Asus laptop not delivered till date order date is 15-oct-2020

I had ordered one asus vivobook laptop on dt. 15-oct-2020. Order id was OD[protected]. Expected delivery date was 24oct2020. Laptop was purchases on basis of buyback of my old HP laptop. My old laptop qualifies all conditions mentioned for buyback of old device. New laptop was delivered in my city on 23oct2020. But till date no body delivered it to me. When i asked it with flipkart delivery partner ekart for delivery then delivery boy said that i am not familiar with laptops i can not check hour old laptop. From that till now no body delivered it to me and i had made payment of new laptop 36000 on dt 15oct2020. This is loss to me.

I am not able to understand that why flipkart offers this type of buyback offers to its customers when they are not able to handle it.

I again request flipkart team to look into this matter and take appropriate action.

Also guide me whether i should hold this order or cancel it on my own.

Amazon is much better then flipkart i will never advise anyone to get trapped in offers provided by flipkart.