[Resolved] Flipkart — asus max pro m1 mobile phone - new product - damaged recd

Amit Sadvilkar

from Nashik, Maharashtra

Address:	401208
Website:	flipkart.in

Hi, i purchased an asus zenfone max pro m1, mobile phone from flipkart online on 9th nov 18. Received product on 12th nov, as confirmed.

Damaged product received, as observed a dent on back side of mobile body. Complaint given on same day, later continuously followed up. But no feedback. A technician visit scheduled from flipkart's tech supoprt team - jeeves. Expert visited, report submitted. Later confirmed that i will get the replacement on 20th nov or on 22nd nov. But on 20th message received, replacement rejected. I informed the same to flipkart support, again explained the situation. Now again they are saying on 23 rd, support team will conatct for the same. It is truly a fraud, using iur money. Wasting our time, energy, money. False commitments.

My name is amit r sadvilkar
Email id registered on flipkart - [protected]@gmail.com
Cont no - reg[protected], lat no[protected]

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Dec 23, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Nov 22, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the product delivered was defective. We have interacted with the customer and raised a replacement request with the seller. The seller has confirmed the replacement has been initiated on and will be delivered on 22nd Nov 2018. Hence, closing the complaint form our end.