Flipkart — Asus phone purchased from Flipcart

Address:

New Delhi, Delhi

Dear my friends this is inform you that don’t purchase any product form flipcart side because of the selling only bad products & i have purchased AUSU ZENFONE 5 in oct-14 but after some days phone is doing so many issue... My invoice no- DEL [protected]... 1) Two months back (feb-15) for battery issue: battery was getting leaked and one very big thin cross lining is showed inside the screen at that time i deposited my phone in service centre. After 3-4 days phone was repaired but camera was not working properly... picture clarity issue and next day again visit your service canter, they rectify the issue without talked to customer care... 2)Third time recently facing issue in April-15: I have submitted the phone due to charging problem which is facing from last15-20 days some time phone not getting charge or most of the times charge... recent visit date is 28/4/15 regarding charging issue after talked with customer care toll free number they said you have submit your phone to our service centre, so i submitted the same day at 12pm...but after 2-3 hour apx 3-4 pm your technician executive was called me to update the phone taking charging properly & no issue indentify in your phone& you can take back your phone, so i told him it having some issue in charging because of in morning when i submitting the phone in service canter your executive girl who is setting at reception, she was also try to connect top hone by her thru her charger before receiving for cross check but that time also phone was not taking charge (not showing charging orange light on screen)not sand she is take the phone for diagnose & she told me it will be take3-4 days to find the issue, than your technician agreed to check the phone but sameday in evening has called me & toldyour phone was having some software is which is updated and tomorrow you can received your phone, so today (29/4/15) i received my phone and at the time of receiving my phone is taking charge . But same day in evening the same problem also is occurring... its mean is technician is only format my phone & returned my phone without doing anything, if your technician was not getting any issue is phone so why his formatting my phone...? so i was faced only harassment with loosed my entire valuable data, so tomorrow once again the same story is going to repeat in between me & service canter. Asus is only harassment to our customer who is faith on his brand and i can lose my time, data, money or brand faith... it’s not brand considerable... Two time is loosed my valuable data and application after the servicing always i have to reinstall all the application of 2 -3 GB worth Rs 400 -500. So, it is very frustrating for me because of i am also working on Manager level and you can understand how to managing my work without phone in the office and now i want replace my handset at earliest without any condition due to in six months i have to face different kinds of issues in my phone. If my handset is not replaced then i will launch the complaint in Consumer Forum in name to Asus and seller Flipkart because of my regular buyer of flipkart and i can stop purchase form flipcart .So, i hope you will understand the problem of customer Also note [protected] is registered in ASUS customer care... and first time customer care executive was promised we can replaced your handset if second time you getting any issue, so pls remember this also and cross check you recording. After 3rd time i got my phone after 4days & i asked to technician what he was done he said this time we replaced the motherboard. But next days i am getting issue after call dialling call dropping with the massage showing in screen SIM 1 not installed... also note that i am using two sim’s airtel & Vodafone... & it’s not possible every where both company networks is bad... you all are think what kind of product selling at flipcart at like ASUS very bad brand in... This mail already mailed to asus official site ([protected]@asus.com) on 30/4/15 & remainder on 5th may-15 but they just sent a reply to me your complaint on process... What kind of process they are processing... these both are cheater company i suggest you don’t take any product of ASUS & don’t buy any from FLIPCART because of today i called to flip cart customer care & there executive told me they can’t do anything & you have talked with ASUS... today flipcart interaction no. 43677183. I asked from ASUS replace my handset on immediate basis because of so many issue faced in my phone & always you take my phone for repairing for 7-10 days but in those how to i managing my work without phone & you always return my phone with formatting it now under warranty but is happening after completed the warranty ? Have to this about your customer point who is buying you product with faith but what will do with your valuable customer... My self Ashok Kumar Contact no. [protected]