[Resolved]  Flipkart — Cancellation without my knowledge and I havent received a refund.

Address:

Mumbai City, Maharashtra

The most unprofessional and cheat online shopping site and would be recommended to no one. I made a purchase of a Prestige cooker 2ltrs on 16th October 2014. Before making the payment I was asked to enter pin code and it said estimated delivery days is 2-3 working days. Hence, I go ahead with the order and make a card payment and guess what, it says expected delivery date is 1st November 2014, that's 16 days. So indeed you all are cheats to begin with. And to maintain your foul reputation you decide to cancel the product after 12 days saying you are processing my refund. I was astonished and disappointed and call your customer service & speak to Abdul, a staff as incapable as your company. He keeps parroting the verbiage, "Aplogise for the inconvenience, we will forward it to concerned deptt and crap like that". And the reason given to me, "cancellation was done by the seller". Do I really care a damn? Did you take my permission before cancelling it and who allows you block someone's money and then refund after 20 days? From 16th October 2014 up till now and still counting... As your supervisor the that she was said 6th. Unfortunately she is not sane and even forgets that bank holidays are not counted in working days. To add to it the refund will take place in 8 working days. I'm sorry but you cant block customer's money and then cancel it when you feel like.Being fed up of Abdul's continuous parroting (He couldn't even speak decent English dude) I ask for a supervisor and I am not out through !. I call back today and speak to Monalisa who pretends as if she doesn't know what the problem is and when I tell her to stop pretending, she remembers that the complaint is registered in her system. And then comes in the not so capable supervisor Soni, who is no better, just that she had less grammatical errors than the rest but she spoke crap too. I demand a refund immediately to my card/ bank acct as its already been 5 WORKING DAYS and mind you, it took you less than 5 seconds to make the payment on your site. So stop playing these foul games and fooling customers. Order No: OD[protected].