[Resolved]  Flipkart — cashback issue

Address:	Jaipur, Rajasthan, 302017
Website:	www.flipkart.com

Hi team,
I've ordered a new samsung j8 on flipkart with order number OD[protected] through exchange offer
As per offers 2000/- cashback was promised for using ICICI card
But it's not been done

Flipkart is saying that in terms and condition it's mentioned that cart value must be 18990 for offer but this is written in FAQ's and not T&c's

They are saying below statement
What other conditions should apply to avail the offer?
* Total cart value of Eligible products, should be INR 18, 990 or more.

But this is written in FAQ's

In T&c's below is written
The discount will be applied to the Net Cart Value (“NCV”). NCV shall mean the total value of only the Eligible Product/s in the cart after all applicable discounts and exchange offer redemptions.

I've attached both the screenshots

Secondly, they recorder my call without my permission as I never allowed them to do so which is against my rights
Sample call is attached

Third, I've contacted multiple times for escalation and they transfer the call but it was never answered and they always ended call after 20-25 mins of hold
I've called them like 10 times. See how much time I've wasted on resolving this matter

I need my 2000/- cashback as its my right as per offer.
Secondly I want compensation for inconvenience.
Third I want serious action to be taken against this fraud activity done by flipkart

Vijendra singh
[protected]
vijendra inch.[protected]@yahoo.in