[Resolved] Flipkart — Cheated! Incorrect / very less value phone delivered

Ajay Kusumbe

from Hyderabad, Telangana

Address:	560097
Website:	www.flipkart.com

I ordered redmi note 4 (Order od[protected] mrp 12999 but when it was delivered i was shocked to see micromax x707 which is mrp 1499. I had already paid 12999, now following up with flipkart (Worst support) to get correct product delivered. For past 4 days i'm getting the standard reply that our team is working. No response from flipkart.
I want correct product to be delivered.
Flipkart has cheated me and i am making sure i spread this word to all my friends, colleagues and on social media to warn then not to buy from flipkart.
I will ensure everyone on socoal media known about this cheating case.

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Jun 1, 2017

Complaint marked as Resolved

Product was shipped withing two ours of putting the complaint here.

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Flipkart Customer Care's response Will update back

Verified Support

May 31, 2017

Flipkart Customer Care's response Replacement has been provided to the customer on 29th May 2017. Hence, closing the case from our side.

Jun 01, 2017

Updated by Ajay Kusumbe Thanks for update on this.

The replacement product was shipped withing 2 hours of putting the complaint here as well as on social media. Immediately after putting the matter on social media, i got the call from Flipkart support and product was shipped.

I am happy that was resolved but at the same time I am worried about the standard resolution process and escalation mechanism in Flipkart.
Before posting my issue in social media i was struggling to any response from Flipkart support and was getting standard response that we are investigating the issue. Dint even got a call from Flipkart in four days after the issue happened. This is questionable support process.
First I was cheated and then i have to go through the mental stress as looking at the response from Flipkart support I was not sure I will get the replacement product.
In fours day I made three calls to Flipkart support and all response were not fruitful and then i realized that i will not get the solution with standard support. So i decided to post over social media.

All this shows that Flipkart is just worried about his reputation and hence they resolved the issue in just 2 hours upon putting the issue on social media. They dont care about customers. Going by standard support channel they have I would have been begging them to resolve the issue.

This incident had reflected flipkart support process and broken my trust over flipkart, so i will think 100 times before buying from flipkart. I don't want to post over social medial every time if there is an issue.