[Resolved]  Flipkart — Cheating and delivery of a damaged broken refrigerator

Address:	641015
Website:	flipkart.com

Beware... My beloved citizens of india about irresponsible and ethics zero company flipkart. Negative empathy on customer hardships

I am a defence service officer of more than 25 years uniform service. If this my experience, please assume how this company will handle a less educated common man.

I have ordered a refrigerator (Brand whirlpool) online on exchange of my old working fully serviceable refrigerator on cod on 14 may 17. They delivered a broken and damaged refrigerator on 18 may 17
Delivery was done in a vehicle keeping the refrigerator packing in inclined state (60 deg). When the delivery man prasanth was asked why the delivery is being carried out in this way, he was highly adamant to say don’t worry we will provide replacement if any problem. Found inner wall punctured and accessories broken asked for replacement immediately. No visit by any engineer to check even after request. They intimated over phone and sms, that the replacement is organized and will be delivered by 22 may 17 and old refrigerator will be picked back. On 22 may 17, they say not possible it will be 29 may 17. Again on 24 may 17, they say, they will pick-up damaged fridge and they will decide about delivery of replacement later. May deliver on 02 jun 17.in the mean time n number of false commitments of calling back, never bother to call back. No hesitation in telling false stories. When proved they are wrong, will tender tons of sorry and blame their own invisible system.

Spoken to multiple authorities at customer care, team leader chatterjee, escalation team multiple members. They say they are at fault, coolly tender tons of apologies about their mistakes and can’t help for the delay because they got a system which do not care customer’s problems and agonies.

My old working fully serviceable refrigerator is with them. My money is taken already. They want to pickup the broken refrigerator and say they will take a call on replacement later. When requested at-least give the old refrigerator for use till new refrigerator provided to me, they say not possible. But as a customer i have to give all the items to them, without any guarantee. The system is that they will keep customer money, customer’s old refrigerator and carry their broken refrigerator and no guarantee and clear time line will not be provided for the anything.

When the agonies of my family was brought out, the team at flip-kart was arrogant to return back zero resolution and informed me to go report to any level of police or legal.

When i asked one of customer executive boppanna on 24 may 17,

‘is not a problem to live in the peak of summer without a refrigerator and what type hardships the family need to undergo, what is his opinion and what he will do?, he says he will not have any problem and he wait till the company deliver the refrigerator. This is the empathy and sympathy level extended by the staff at flip-kart.

I have taken up case in all forums about this irresponsible and zero service minded company who don’t have smallest empathy for the customer’s hardships.

Please beware, you could face the same situation like me if you opt for this company
Od[protected] items)
Order date
Sun, may 14th '17 2:12 pm
Amount paid
₹45, 998through cash on delivery[protected]
Your request for return is being processed
Thu, 18th may 1:55 pm we are processing your request for return your item has been cancelled
Mon, 22nd may 4:48 pm item cancelled delivery expected by fri, jun 2nd '17