[Resolved]  Flipkart — Cheating in return policy

Address:	560001
Website:	www.flipkart.com

Order no: od[protected]
Name : prateek
Email id; [protected]@gmail.com
Flipkart account : [protected]@gmail.com

I ordered a lenova k6 power mobile from flipkart. I am finding it not working properly. So i requested for return on very next day. And now they won't accept return.
They have made a whole discourse of 'hassle free return' which is just hoax.

But they wont refund or replace as according to them its impossible. All they can do is replace and that too only if there is a problem. So a tech guy visited me and found the same problem in my phone, so he updated for a refund. But now flipkart is denying for both return/refund.
Now the problem is why would i buy an extensive item of rs.10, 000 without thinking twice? Its because i was carefree that now matter what i will get my money back through a return in case there is a problem.
I acknowledge that returns are not in the favour of the seller. But then why do they claim 'easy and hassle free return'?
Even if there is a problem in the mobile they will schedule 'brand visit'. So basically you feel cheated through their false claims of return policies. They have brought a lot of backdoor policies which are not at all consumer friendly. On their website there are several places where one can look up on the issue of return and exchange. Its different everywhere. There is no clear cut policy. Somewhere its written that the return will take place according to seller's policy. Whereas somewhere else they are claiming easy returns. Other place they have written 'return' only possible if item damaged, defective or not as described. So basically consumer is at the whims and interests of flipkart. They can do whatever they want, deny or accept your request as their think is in their best interest.
And what happen is that the consumer feels duped of his/her moneyy.
I am regretting why i put my faith in them in the first place. Its only because i am their customer since 5 years and have never experienced such an issue.
I do not know what to do next. Just taking it legally is one option left, and also advertise this fraud from flipkart to all friends and family.