Purchased From: Flipkart.com
Make of Brand: Kapli Induction Cooktops
Item name Listed as: KAPLI 2500 W Radiant Cooktop Touch Panel (Black, Premium Black Beauty Infrared Induction Cooktop, Use with All Utensils)
Item Link on Flipkart:
https://www.flipkart.com/kapli-2500-w-radiant-cooktop-touch-panel/p/itme7e702da0...⇄
Seller Name on Flipkart.com: EZMALLONLINELIMITED (EZ-MALL ONLINE LIMITED)
Order ID: OD[protected]
Ordered Date: March 06, 2025
Delivery Date:March 12, 2025
Dispute Raised:March 12, 2025
Dispute Rejected: 1) March 13, 2025 and 2) March 14, 2025
My Name(Customer name): JIT KUMAR SARKAR
Mobile: [protected]
Email: [protected]@gmail.com
As Per Description in the item I purchased there should be a stainless-steel Barbeque grill free with the Cooktop, attached screenshot for reference, but it was not there, I contacted customer care several time One and first executive by the name of Souvik (12th March, 2025) was created a return for refund as he understood this totally injustice or mislead, on very next day probably I got from seller end or from Flipkart, one lady was speaking and said that it was open box delivery you have checked all and shared OTP & taken the delivery, by saying this the lady rejected my return for refund on 13th March, 2025.
Then again I called customer care Flipkart and spoken with another customer executive and explained all the thing again he said that he has only option to create a free replacement on return, I said that if the free replacement cooktop come with free Barbeque grill then there is no issue, but the executive can not provide assurance & said that it would be probably the same item, then I ask him to transfer to the Senior Department but the Senior was not available at that moment the executive said that I would get a call from senior department. raised a concern and said that it will be resolved by 16th March, 2025, but I got a call from one lady again on 14th March, 2025( not sure it was from seller end or the Flipkart), the lady was saying the same thing again & again and all of a sudden the call disconnected.
As per Flipkart & the Seller conversation that the item KAPLI 2500 W Radiant Cooktop Touch Panel should come with 1 Infrared Cooktop, 1 User Manual with Warranty Card only.
So here open box delivery policy doesn’t fit, because as per Flipkart end conversation there is no free Barbeque grill supposed to come with KAPLI 2500 Cooktop. Whether it is open box delivery or normal delivery the item would not come with free Barbeque Grill.
I tried another way to make them understand that let’s assume I didn’t follow the item description & all I simply ordered the item and got the delivery of this item, all of sudden I come to see that I should get a Free Barbeque grill with this Cooktop, so I contacted you guys(Flipkart Customer Support) to raise my concern that too even within your 7 days return policy as per Mislead Information/Advertisement Indian Law and Order(Consumer Protection Act, 2019). But they simply denied everything and ignored my concern.
I shared all the necessary screenshots that proves the Mislead Advertisement and also all the hassle I had to face due ignorance of Flipkart as well as the Seller. I also shared the website’s downloaded version of the website as the seller can change the description whenever they want.
I simply requested the free part which was promised on the website and if you can not provide that simply take the item return and refund my money. But they didn’t.
Hence my simple request is now to give refund without returning the item as I had to face mentally torture as well as felt financially harassing, I also request if they get penalty as per Indian penal code for Misleading Advertisement or Mislead to the Customer as Per Consumer Protection Act, 2019.
Just in case, if I need to return the item for refund, I’m agree with that too but only condition with an apology letter to the customer for their fault.
Thanks & regards,
Jit Kumar Sarkar
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