Flipkart — Complaint Against Flipkart Delayed and Mishandled Replacement of Acer Nitro V Laptop

I ordered an Acer Nitro V AMD Ryzen 5 Hexa Core 7535HS laptop from Flipkart order id-OD[protected] on January 23, 2025, and received it on January 28, 2025. Upon unboxing, I noticed display bleeding and immediately requested a replacement on January 29, 2025. Flipkart provided a replacement deadline of February 17, with a technician visit scheduled by February 11—which never happened.

Details of the Issue:
• Order Date: January 23, 2025
• Delivery Date: January 28, 2025
• Issue: Display bleeding on arrival
• Replacement Request Date: January 29, 2025
• Replacement Deadline: February 17, 2025
• Technician Visit Deadline: February 11, 2025 (Never Happened)

Timeline of Events:
1. February 12: I contacted Flipkart customer support, and they asked me to contact the brand directly, claiming it was not their issue.
2. Upon contacting the brand, I was informed that Flipkart never registered any complaint regarding my issue. I had to personally raise a complaint with the brand.
3. February 13: The brand’s technician inspected the laptop and issued a DOA (Defective on Arrival) certificate, which was required for the replacement. The product was then sealed for return.
4. February 17: No replacement was provided. Days passed without any update from Flipkart.
5. February 21: Flipkart canceled my return request and generated a new replacement request with a new deadline of March 13.
6. March 11: The delivery agent arrived with the replacement unit but refused to replace the product. He claimed he needed to inspect it for damage, but since the product was sealed, he canceled the delivery on the spot.
7. Upon contacting Flipkart customer support, they initially confirmed that the delivery agent had no right to refuse the replacement. However, after speaking with the hub head, they canceled the delivery and told me a new request would be generated. When I insisted on an immediate resolution, they refused, stating it was “beyond their control.” After much argument, they said they would escalate the issue via email, asking me to wait another 24 hours.

My Concerns:
• I have waited over 40 days for a simple replacement, facing continuous delays, miscommunication, and unprofessional service.
• Flipkart failed to register my complaint with the brand, forcing me to handle the process on my own.
• The technician visit was never scheduled, violating Flipkart’s own replacement process.
• My replacement request was canceled and re-initiated without any valid reason, further delaying the resolution.
• The delivery agent wrongfully refused to replace a sealed product, contradicting Flipkart’s policies.

Requested Resolution:
1. Immediate approval and completion of my replacement without any further delays.
2. Strict action against Flipkart for their negligence, miscommunication, and failure to resolve my issue in a timely manner.
3. Compensation for the extreme inconvenience, delays, and frustration caused by this mishandling.

I urge ConsumerComplaints.in to take strict action against Flipkart for their failure to provide proper service and their unethical handling of customer issues. If this matter is not resolved promptly, I will escalate the issue further through legal channels, social media, and consumer forums.

Regards,
Dhruv GUPTA
[protected]