[Resolved]  Flipkart — complaint against fraud - items missing in product delivered by flipkart

Address:

www.flipkart.com

I ordered a prestige popular 2 l, 3 l, 5 l pressure combo order id od[protected] on 29-sept-2019 price-1799 from flipkart. It got delivered to me on 7th-oct-2019.

When i open the delivered package. The bottom parts of 3 litre and 5 litre pressure cooker missing. Also cooker vessels, handles were missing. I only got 2 litre pressure cooker and top part of 3l cooker.

I filed a complaint against it to flipkart customer care on 7th-oct-2019. They initiated the return process but no one came for pick up and return got cancelled by them.

I again filed a replacement request with replacement id:
[protected]. But that also got cancelled, no one came for pick up.

I again filed a return request and refund with refund id:
[protected]. But that also got cancelled, no one came for pick up.

I again filled a return request and refund with refund id:
[protected]. But that also got cancelled no one came for pick up.

I again filled a return request and refund with efund id:
[protected]. But that also got cancelled, no one came for pick up.

Now i got a mail regarding my concerns from flipkart saying
"""we’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id od[protected] with the product being intact."""

I got the product with missing parts, that is useless to me. How can they confirm that it was intact, i am the eye witness of missing part.

Please look into the issue and help me get the refund back of 1799 rupees.

My contact:
Name - navin kumar
Phone - [protected] / [protected]
Flipkart login phone no - [protected]