Flipkart — Complaint against Value Of Exchange Of Old Laptop

akshay.kajrolakr

from Delhi, Delhi

Oct 11, 2023

Address: Flipkart Internet Pvt Ltd Block B (Begonia), 8th Floor Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru

Website: www.flipkart.com

Dear Sir,
This is to keep you informed that I have purchased a new Acer Laptop, Serial No. UNK3JSI[protected]F70700 in your festive offer "Big Billion Days" with the clear understanding of exchange of my old Asus laptop Serial No. G1N0CV06921801F which was quoted at Rs.5600/- subject to verification from your technician vide tracking id FMPP[protected] of Ekart Logistics which was delivered today, ie 10/10/2023. While inspecting the old laptop, the technician confirmed the functioning of the laptop as per the file attached and which is self explanatory. On going through the message received on the flipkart app, following points are not correct which is as under:
1. Charger is missing.
2. Laptop body issues like damaged keys, trackpad, camera, hinges etc. or missing body parts.
And due to this the anomaly shown in the exchange price in my app and in the technician app is as under:
Exchange Price - 3350 instead of earlier shown Rs 5600, whereas in technician's app it was shown as Rs. 3900 payable.
I had no option but to pay Rs 3900 and to accept the consent of the technician enabling me to take the delivery. When we checked with the Customer Care via phone, we found no support in sorting the issue but the customer support representative has advised us to cancel the earlier order and to place a new order. This has disturbed us but had no option and have made the payment of Rs 3900 instead of getting the exchange value of the old laptop of Rs 3350. I lodge my strong complaint against such marketing gimmicks for which I am of the opinion of getting cheated by paying more of Rs 1650 which is the anomaly in my account and the amount shown Rs 3900 payable in technician's app.
I request you to look into the matter as per the evidence given herein below and to refund me the extra amount paid amounting to Rs. 1650 towards exchange value. I further reiterate this is not good for the company like Flipkart which may damage their marketing image.

Thanks in anticipation,
Yours Faithfully,
Akshay Kajrolkar
.Order ID - OD[protected]

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Flipkart customer support has been notified about the posted complaint.

Oct 12, 2023

Updated by akshay.kajrolakr WIth regrets we keep you informed that the solution has not yet arrived and we don't appreciate the marketing gimmicks wherein customer like me gets trapped in it. As a good gesture and looking at the goodwill of your company we will appreciate it if my claim is settled at the earliest.

Thanks in anticipation,

Yours Faithfully,

Akshay Kajrolkar.

Order ID - OD[protected]

Oct 17, 2023

Updated by akshay.kajrolakr This is a trail mail to my earlier correspondence in the subject matter, I reiterate that the phone call from you gets automatically disconnected in 4 seconds (attachment no. 21). On the basis of this when I call back there is no support by giving vague replies which is not in support of the solution to be provided in the captioned subject and it is not to my satisfaction. I urge that whatever solution you provide has to be on my email and not by telephonic conversation. Till then the subject matter cannot be treated as closed and it shall be on the sole responsibility on the goodwill of the company.

Please find attached the call recordings of your customer support team and the call history which states the date and the duration of the calls made and received from your customer support.

Thanks in anticipation,

Yours Faithfully,

Akshay Kajrolkar.

Order ID - OD[protected]

Oct 18, 2023

Updated by akshay.kajrolakr Dear Sir,
REMINDER NO. 5.
This is in reference to the subject matter with grief profound state that in spite of several reminders the solution to my query is not yet resolved. I request you to give me in writing whether the solution will be given or not or I shall escalate the matter to the consumer forum as well as all the platforms of social media that how a consumer stands cheated by giving false assurances in the case of exchange offers.

Please find attached the call recording of the call which was received today ie, on[protected] from your customer support team and the call history which states the date and the duration of the calls received from your customer support.

Kindly treat the matter as most sensitive and on top priority enabling to refund the money of Rs. 1650 and thus giving justice to me.

Thanks in anticipation,

Yours Faithfully,

Akshay Kajrolkar.

Order ID - OD[protected]