[Resolved]  Flipkart — damaged product not being picked up since 10 days of return request

Address:

Kendujhar, Odisha, 758034

We had shifted to a new place and have ordered multiple items like refrigerator, ac washing machine, TV from Flipkart. They were supposed to deliver the items by 13 th July 2018 but they were delivered on 16th. The AC received (Voltas 1.5 ton 3 star )was damaged and we had raised an request of refund on the same day. The installation guys from Jeeves found that the gas pipe of outer unit of the AC was broken. The AC was then uninstalled on 23rd July 2018 . Since then we have been waiting for the pick up guys to come and take the item. Initially they had said we have to ship the item which we initially refused but agreed seeing the delay. But then they requested that we should not ship the item since it is huge. We have been calling up customer care since then but there has been no resolution. I am a doctor and it is difficult for me to leave the patients and come back home again and again. We need the item to be picked up and our money to be refunded.