[Resolved] Flipkart — damaged product replacement issue

cheyursenthil

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600073
Website:	www.flipkart.com

Order id: od[protected]
Online store: flipkart
Seller: omnitechretail (4.1)

I bought an onida 109.22cm (43 inch) full hd led tv in flipkart and the product was delivered on 23rd jan 2018 at 2.00 pm to our neighbour. But i received via mail for 5 pm to 9 pm delivery slot and it was confirmed. When i came home at 7 pm i checked for the product and found the tv panel was broken, the carton box was unpinned and the wall mount stand was in front of the tv panel inside the box. Surely it was a returned product by another customer. Immediately i mailed to flipkart stating that i received a damaged product. Technician was scheduled twice but was cancelled for a silly reason stating that the phone call was not attended. Again after lodging a complaint, two days later on 27th jan 18 the technician came and confirmed the broken product.
But now the replacement for the above damaged product has been cancelled on 28th jan 18 at 7.54 pm. I don’t know the reason why it has been cancelled.
The product was actually delivered to my neighbour at 2 pm but it has been mentioned that the product was received by me at 7.30 pm in flipkart delivery status and we have cctv footage in our flat too for the proof. And i took a video of opening the carton box also.
Regarding this again i contacted the customer care but he was not able to answer the reason for product replacement cancellation and about the technician report but he assured for the product replacement and initiated the process from the first by placing new replacement order, technician scheduling etc and given a deadline as 6th feb 18.

And moreover i am an active customer of flipkart and have a clean purchase history. But the seller is not so, his review is out of 10 he has sold two damaged product and has cheated the flipkart customers. Inspite of this, i purchased the tv only because of flipkart has assured the product.
The flipkart has to take necessary action against the seller and deliver the replacement product as scheduled on feb 06 2018.

+1 photos

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Feb 9, 2018

Complaint marked as Resolved

Thanks to consumer complaints for such quick initiative against this issue. Once uploaded the issue in Ur website, Flipkart contacted us and promised to resolve the issue within 24 hrs and they did so. Now I got my damaged product replaced. thanks to Flipkart too.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 10, 2018

Flipkart Customer Care's response We have interacted with customer, As per customer confirmation issue has been addressed and no further issue. Hence, closing this complain form our end.