[Resolved] Flipkart — deactivation of flipkart pay later

Benri Patton

Apr 26, 2020

Address: Flipkart internet pvt ltd, vaishnavi summit, ground floor, 7th main, 80 feet road, 3rd block, koramangala, Bengaluru 560034, Karnataka, India

I have been using flipkart pay later for quite some time now, not knowing that flipkart had opened an account in my name at idfc first bank which is affecting my cibil score as it is showing that i have been sanctioned a loan amount of rs. 60, 000 by idfc bank. And, now i don't have any clue on how to deactivate my pay later. Please help as bank are seeking clarification on the mentioned sanctioned loan.

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May 28, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Flipkart Customer Care's response Hi, Thanks for getting in touch. We regret to inform you that we are unable to find your account/order details. Request you to share us the order details or get in touch with our customer support number[protected].
Hope to hear from you soon.

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Comments

IDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 27, 2020

Dear Sir,
Thank you for reaching out to us and we are happy to assist you. You can de-activate the Flipkart ‘Buy Now Pay Later’ account and the shopping line associated with it by visiting the Flipkart website or the app. To proceed with this, you are requested to kindly settle your balance by clicking on ‘Pay Now’ on the Flipkart Pay Later dashboard, and use any of the payment options available. The Pay Later account needs to have a zero outstanding balance, both billed and unbilled. Once this is done, the account can be deactivated on the website/app itself. Following this, the loan will be cancelled by the Bank.
Team IDFC FIRST Bank