Flipkart — Refund for Samsung Galaxy A06 mobile handset

Address: Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, Karnataka, India, 560103

Website: www.flipkart.com

Namaste

This is regarding an issue with my Samsung Galaxy A06 Smartphone which I ordered online on E-commerce online app Flipkart on[protected] with
Product name :- Samsung Galaxy A06 5G (Light Gray, 64 GB)
Order ID :- OD[protected].

For a total of ?9519 on BHIM app

Flipkart deceived me by delivering a used phone on[protected], the problem was not discovered until I had some screen issues and I had to go to the Flipkart Authorized Samsung Service center on April 7th 2026.

The Samsung representative who examined the phone found out that the phone had been previously activated on[protected], days before I ever received the phone as I was delivered on[protected].

Flipkart had knowingly or unknowingly sent me a used phone which had been pre-activated before I ever laid hands on it.
I had clearly ordered a new phone but they sent me a used one, this discovery was not done till April 07 2026, otherwise I would not have known, this is clearly an attempt by Flipkart to defraud unsuspecting customers.

I received the screenshot and jobcard from the Samsung service center, which I have attached along with the invoice.

I have sent the accumulated proofs and invoice to Flipkart customer service, but they have been deliberately lying and delaying the issue, they keep arranging a return but then lie about it or coordinate with the logistics team to deliberately not pickup the item. I have raised this issue repeatedly with Flipkart but they have been dragging the issue without payment for a month.

I formally registered complaints on[protected] and sent the validated proofs sent by the Samsung service center on[protected], but flipkart has only registered the complaint but not collected the return or refunded the amount.

They keep arranging a return and then cancelling the return, it was supposed to have been picked up by[protected] and they then cancelled it on[protected].

When I raised the issue, they again created a return on[protected], this ensured that they could extend the deadline of return pickup to[protected], but they did not come to collect the return

As of[protected], they have yet to collect the return or offer me a refund.

They conveniently extend the deadline and foster a climate of resolving the issue but do not resolve it or even attempt to acknowledge the refund.

I have sent numerous emails and talked extensively with their customer representatives, who have been atmost rude about this issue, they blatantly extend the deadline with no end in sight.
Their delaying tactics include muting the call when I raise issues and extending the return deadline everytime to avoid paying the refund. The complaint on flipkart with id [Incident: IN[protected]]

I still face hurdles in obtaining my refund even though Flipkart is at fault for delivering a used phone instead of a new one.

This has caused me enormous distress and discomfort as being without a phone is incredibly stressful for personal and professional matters.

Please help me recover the refund for my purchase of Samsung Galaxy A06 phone and obtain the full amount of ?9519 as I have been defrauded with a used phone.

This has been going on for a month with no resolution in sight, I kindly ask that you assist me in resolving this issue.